Returns & Refunds

Please contact us on WhatsApp within 48 hours of delivery if your item is defective, damaged or incorrect, and include clear photos of the item and its packaging. Reporting quickly makes it much easier for us to resolve the issue with our supplier or courier.

If a product does not function as described — for example a lid that leaks in normal use, or insulation that clearly does not work — we will replace it or refund it once we have reviewed the issue with you.

If your item arrives broken, cracked, dented or otherwise damaged in transit, send photos of the item and the packaging as received. We will arrange a replacement or a refund.

If we sent the wrong product, colour or quantity, we will correct the order at our cost, including return collection where required.

If you simply change your mind, contact us within 48 hours of delivery. The item must be unused, unwashed and in its original packaging with all accessories. Return delivery costs for change-of-mind returns are the customer's responsibility, and the original delivery fee is not refunded.

Personalised and custom-branded souvenir orders cannot be returned for change of mind, because they are produced to your approved design. Defects and production errors on custom orders are still covered — see our Custom Orders policy.

Approved refunds are returned to the original payment method used at checkout. Once we confirm the refund, the time it takes to appear in your account depends on your bank or card issuer.

Nothing in this policy removes or limits your rights under Nigerian consumer protection law, including the Federal Competition and Consumer Protection Act.