Custom Orders

Every custom order starts with a quotation. We confirm the product, quantity, customisation method, delivery location and total price in writing before anything is produced. A quotation is valid for the period stated on it.

Custom orders are confirmed by payment as agreed in your quotation, which may include a deposit before production begins and the balance before dispatch. Production does not start until the agreed payment is received.

We send a design proof for your written approval before production. Please check spelling, names, dates, logos and colours carefully. Once you approve a proof, the approved artwork is what gets produced, and errors carried over from the approved proof are the customer's responsibility.

Production timelines depend on the product, quantity and customisation method, and are confirmed in your quotation rather than published as a standard turnaround. If you have a fixed event date, tell us at the quotation stage so we can confirm whether it is achievable.

Changes requested before design approval can usually be accommodated. Once production has begun, an order cannot be cancelled or changed, and amounts paid toward produced items are non-refundable.

If items arrive defective, damaged, or differ from the approved proof, contact us within 48 hours of delivery with photos. We will correct, replace or refund the affected items.

Custom orders are delivered according to the timeline agreed in your quotation and follow our Delivery policy. Please provide a delivery address and contact number that will be reachable on the delivery date.